These General Conditions of Sale (hereinafter “CGV”) govern the contractual relations between any user of the website www.surnaturelcosmetics.com (hereinafter the “Site”) and Surnaturel Cosmetics, whose head office is located at 39 rue de la Cordonnerie, 45190 Beaugency, France .
Any order placed on the Site implies unreserved acceptance of these General Terms and Conditions.

2.1. The products offered for sale on the Site are described in detail.

2.2. The prices of the products are indicated in euros (€) all taxes included (TTC). Delivery costs are not included in the price displayed and are specified when ordering.

3.1. To place an order on the Site, the user must be of legal age and have the legal capacity to contract.

3.2. The user selects the products he wishes to order and adds these products to his shopping cart. He then checks the selected products, chooses a delivery method, and proceeds to pay for the order.

3.3. Once the order has been validated and payment has been made, the user will receive an order confirmation by email.

4.1. Payment for orders is made online by credit card or any other means of payment accepted on the Site.

4.2. Surnaturel Cosmetics guarantees the security of online transactions through appropriate security measures.

5.1. The products are delivered to the delivery address indicated by the user when ordering.

5.2. Delivery times are indicated when ordering and may vary depending on the destination and availability of the products.

In accordance with the law, the user has a period of fourteen (14) days from receipt of the products to exercise their right of withdrawal. To do this, he must inform Surnaturel Cosmetics of his decision to withdraw and return the products at his expense in their original condition.

Surnaturel Cosmetics guarantees the conformity of the products sold on the Site. In the event of a defect, the user may exercise his warranty right in accordance with current law.

The information collected when ordering is processed in accordance with our privacy policy available on the Site.

Any dispute relating to the order will be governed by French law. In the event of a dispute, the user can contact Surnaturel Cosmetics to try to resolve the dispute amicably.

For any questions or complaints, the user can contact Surnaturel Cosmetics at the following email address: info@surnaturelcosmetics.com