return policy
Surnaturel Cosmetics Return Policy
At Surnaturel Cosmetics, we are committed to providing you with an exceptional beauty experience with our natural products.
However, we understand that sometimes you may change your mind or have concerns.
Our returns policy aims to make this process as simple as possible.
- Return Period: You have the right to return any product within 30 days following the date of receipt of your order.
- Eligible Products: Products eligible for return must be unused, unopened and in their original packaging. Opened or damaged products cannot be returned for hygiene reasons.
- Return costs: Return costs are the responsibility of the customer, except in the event of an error on our part in the delivery of the product.
- Contact Us: Before returning a product, please contact us by email at info@surnaturelcosmetics.com to inform us of your intention to return a product. Please include your order number and a brief explanation of the reason for the return.
- Approval: Our team will review your return request and provide you with a return authorization number if approved. Please note that unauthorized returns will not be accepted.
- Packaging: Pack the product carefully in its original packaging, including all related accessories and documents.
- Shipping: Address the package to the address indicated with the return authorization number clearly visible on the packaging.
Once we have received and inspected the returned product, we will issue a refund as soon as possible. The refund will be made to the original payment method.